Privacy Policy
Introduction
Welcome to PNS Online. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following personal information when you use our website or place an order:
- Full name
- Contact number
- Email address
- Billing and delivery address
- Payment information
- Order history
- IP address and browser information
- Any information voluntarily provided through contact forms or customer support
How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering orders
- Communicating regarding orders, returns, or enquiries
- Providing customer support
- Improving our website and services
- Preventing fraudulent transactions
- Sending promotional or marketing communication where consent has been provided
Payment Information
All online payments are processed through secure third-party payment gateways. PNS Online does not store your full banking or card details on our servers.
Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may only be shared with trusted third parties where necessary to:
- Process payments
- Deliver orders through courier services
- Comply with legal obligations
- Prevent fraud or security risks
Cookies
Our website may use cookies to enhance your browsing experience, remember preferences, and improve website functionality.
You may choose to disable cookies through your browser settings, although some website features may not function correctly.
Marketing Communication
If you subscribe to our mailing list or promotions, you may receive marketing emails or SMS notifications from us. You may opt out at any time by unsubscribing or contacting us directly.
Data Security
We take reasonable technical and organisational precautions to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
Customer Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Withdraw consent for marketing communication
- Lodge a complaint regarding the handling of your personal information
Requests may be submitted through our contact details below.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
PNS Online reserves the right to update or amend this Privacy Policy at any time without prior notice. Changes will take effect once published on the website.
Contact Information
For any privacy-related enquiries, please contact us:
PNS Online
Email: support@pnsonline.co.za
Phone: 069 989 8989
POPIA Compliance
PNS Online processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.